The Center "A" to "Z"

BB&T Center recognizes the needs of guests with disabilities, as defined by the Americans with Disabilities Act of 1990.

Convenient wheelchair access to BB&T Center is available at the Plaza Level entry gates on the North and South side of the main entrance. There are two power-assisted entrances located at the Event Level and four on the Plaza Level. Accessible ticket windows are located on the Plaza Level. There are also accessible ticket windows at each of the ticket offices outside and inside the arena. It is recommended that if disabled seats are required that you purchase your tickets in advance so that we can accommodate you and your party. There is handicap seating on the sidelines and end zones on each level of the arena.

Florida Panthers
One Panther Parkway
Sunrise, FL 33323
954.835.7000

This all-inclusive club is your ticket to all of the Panthers home games and all of the concerts and events at BB&T Center. The ADT Club features the latest in luxury amenities, perfect for entertaining guests and business clients. For more information call 954-835-PUCK or click here.

Florida state law prohibits the sale of alcohol to those under 21. Guests will be required to show proper identification and proof of age when purchasing alcoholic beverages. We ask you to please drink responsibly, and we encourage the use of a designated driver.

Only animals assisting disabled guests will be allowed in the BB&T Center.

The announcement service for the scoreboard is complimentary for Season Seat Owners, Suite Owners, Premium Club members and Corporate Partners. For more information please contact the Group Sales Department at 954-835-PUCK.

For your convenience, BB&T ATMs are located on the Plaza level, next to the entrance to the Penalty Box, the South Box Office, outside of section 131 and on the Upper Level outside of section 305.

Experiencing car problems? Westway Towing and the BB&T Center have partnered to provide emergency service for guests following all BB&T Center events. Look for the Westway Towing Wrecker in the parking lot or call (954) 835-8610 for assistance.

Baby Changing Stations are located in all restrooms throughout the arena.

Backpacks are not permitted inside of the BB&T Center. 

As of November 2014, no bag or purse larger than 1' x 1' will be permitted inside BB&T Center.

BB&T Center is an 872,000 square-foot facility which seats up to 15,720 for hockey and 20,000 for basketball, family shows and concerts. The Center provides 7,200 on-site parking spaces, including 200 spaces that are enclosed.

The BB&T Chairman’s Club is a full service bar and elegant buffet located on the Suite Level. It offers the very best in entertaining and socializing before or during games. The BB&T Chairman’s Club is open 90 minutes prior to each game on FRIDAY and SATURDAY games only.

BB&T Convenience Center’s are located on the Plaza and Upper Levels to answer any questions about the facility, upcoming events, available services or any comments or suggestions you may have. A concierge desk is located inside the south Suite/Club entrance on the Plaza level to assist Suite and Club Level guests. Guest Services is open from the time doors open until the conclusion of the event. During Florida Panthers hockey games, Season Seat owner customer service is set up in the North Suite/Club entrance on the Plaza Level. Account representatives are on hand to assist Season Seat Owners.

Banners and signs are permitted providing they are in good taste, as deemed by building management. Signs must not be commercial in nature or utilize wood, metal or other types of objects for support. They must not be hung or fastened anywhere in the building or in any way that obstructs another guest’s view or signage. Signs are not permitted to be any larger than 2 foot by 2 foot.

There are a wide variety of Bars located in the BB&T Center.

Visit the Miami Brewing Beer Garden, Heineken District, Legends Lounge, Stoli Bar, The ADT Club and BB&T Chairman's Club.  Portable kiosks are also available through the arena.

Guests who wish to make an announcement on the Jumbotron will be required to make a $50 donation to the Florida Panthers Foundation. However, the service is complimentary for season seat holders, suite owners, ADT Club members and Corporate Sponsors. Please contact our Group Sales Department at 954.835.7211 or [email protected].

Please call 954.835.SHOW (7469) to arrange or visit our Group Tickets page.

The box office is open Monday through Friday, 9 a.m. to 5 p.m., with extended hours on event days. The box office windows will remain open for one hour after an event has started. Ticket information/Will Call is located on the Plaza Level at the south box office. Tickets may be purchased at the north box office with cash, American Express, Discover, MasterCard or Visa at the box office or by calling Ticketmaster at 1-800-745-3000. Tickets are also available on the Internet at Ticketmaster.com.

Please note that once tickets are purchased, they are nonrefundable and not exchangeable.

The Florida Panthers are proud to offer live game broadcasts on 560 WQAM and 760 ESPN. For upcoming schedules, including Panthers Weekend Edition, please go to our Radio schedule Page. When visiting the arena for a Florida Panthers hockey game, the broadcast can be listened to on 560 WQAM.

Cameras without flash are permitted in the building for all Panthers games. For all other events, camera usage policies will vary. In no way may the taking of photography block access ways or seat aisles or interfere with other guests’ enjoyment of the event. Please call 954.835.7000 in advance to verify the specific policy for each event.

See ATMs.

Centerplate is the official concessionaire for the BB&T Center. All concession stands and restaurants are run by Centerplate. For a catering menu, click here.

For ticketed events, BB&T Center guests must present a ticket for entry, except for those children younger than two (2) years of age. Children under two (2) years of age must sit on the lap of a ticket-bearing parent or guardian. Children Rules may vary for some family/children events, which require children younger than two (2) years to present a ticket for entry. Please check with the box office or BB&T Center website for Children Rules for the specific event you plan on attending prior to your purchase of tickets.

The CLUB line is exclusively for suite owners and Premium Club members to get immediate assistance from our Premium Seating staff.

For the latest Community News please follow @FlaPanthersCARE on Social Media or visit our Foundation page. 

There are three food courts on each of the Plaza and Upper Levels that include a wide selection of items on the menu. Guests also have an opportunity to enjoy dining on the two patios outside the Plaza Level food courts.

We do accept credit cards.

Cans, glass or plastic beverage containers, squeeze bottles and thermos bottles are not permitted in the BB&T Center. No alcoholic beverages may be brought into the arena. However, sealed water bottles will be allowed in the BB&T Center. (One bottle per person) 

Fan courtesy is an important element of enjoyment at BB&T Center. Improper conduct (including profane or abusive language and throwing objects) may result in ejection from the building. Repeated offenses could result in the loss of ticket privileges.

The Cruzan Rum Bar is located outside of section 116 on the main plaza level. Guests can sail away by enjoying the various Cruzan Rum flavors and island drinks right here at the BB&T Center.

Click here for directions to the BB&T Center.

BB&T Center recognizes the needs of guests with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990. BB&T Center continues to make every effort to comply with State and Federal accessibility regulations and accommodate guests with disabilities. The BB&T Center Access Service Center is located at the Guest Services Center on the Plaza Level. For more information, see Accessible Seating, above or visit our Access Guide for Guests with Disabilities.

TDD: (954) 835-7357 

Groups of 10 or more may purchase tickets at a discount. Call 954.835.SHOW (7469) for more information or visit our Group Tickets page.

As an active community participant, the Florida Panthers are dedicated to assisting community organizations that focus on non-profit groups and education programs in South Florida.

Please follow the donation guidelines below:

All requests must be made here. 
Requests for employee incentive programs (i.e. United Way campaign fundraising, employee appreciation, etc.) are not typically granted.
We solicit autographs from our players for charitable purposes only.
These requests must be made in writing on letterhead (when appropriate) as well.

If you are interested in making a donation request for your charitable event, please write us at the following address:

Florida Panthers
Attn: Community Development
One Panther Parkway
Sunrise, FL 33323

The building doors normally open one-hour prior to event time. Please call 954.835.7000 to verify the exact time.

Two elevators outside of sections 104, 131, 304 331 service disabled guests attending events at the BB&T Center. Disabled guests are given priority to use these elevators. Six elevators located on either side of the Plaza lobby provide access to the Suite and Club levels.

In case of emergency while attending a game, you may be reached at 954.835.7000. Please be sure to leave your seat location with any person(s) who may need to reach you so staff can relay the message to you. BB&T Center does not have a paging system.

Designated BB&T Center ushers and other personnel have been trained in proper procedures for emergency preparedness. These designated staff members will have the primary duty of directing guests with disabilities to specific locations.

Employment information for the Florida Panthers is posted on the Employment Opportunities page when available. Please include position applying for and salary requirements to be considered. Resumes can be sent by mail to the address below, or by e-mail to: [email protected]

Florida Panthers
Attn: HR
One Panther Parkway
Sunrise, FL 33323

Escalators are located at the main entrance of the building and lead to all levels of the Center. In case of emergency, stairs are accessible for exiting the building.

BB&T Center intends to provide a safe, comfortable and fan-friendly atmosphere for all our guests. Consequently, building management will not tolerate disruptive or unruly behavior. The following rules have been established for acceptable fan behavior:

• Guests wearing obscene or indecent clothing will not be permitted to enter.
• Guests interfering with the ability of others to enjoy the event will be ejected.
• Guests using foul or abusive language or gestures will be ejected.
• Guests appearing intoxicated will be ejected and turned over to the Sunrise Police Department.
• Guests interfering with the progress of an event will be ejected from the building and subject to possible arrest.

To enforce these policies, security is located throughout the building during all events. Guests violating any of these rules will not be welcome at BB&T Center. Those who observe other guests violating these policies should report the incident to the nearest building representative.

Guests should also be aware that during hockey games a puck could be propelled into the spectator area with enough force to cause serious injury. Stay alert at all times while you are watching the game, including after the stoppage of play. If you are injured, ask the nearest usher for help and directions to First Aid.

Please send correspondence directly to:

Florida Panthers
Attn: Fan Mail
One Panther Parkway
Sunrise, FL 33323

Westside Regional First Aid Stations offer medical assistance and are located on the Plaza and Mezzanine Levels outside of Sections 122 and 322 spectively.

The Florida Panthers Foundation mission is to assist non-profit organizations which focus on family healthcare, medical research, children’s education and cultural needs through corporate partnerships, philanthropic grants and unique resources. Through teamwork, interaction and education, the Florida Panthers Foundation works to bring together a wealth of talent on and off the ice to build a better future for the children of South Florida. For more information visit our Florida Panthers Page.

Food or beverages of any kind (alcoholic included) are not permitted to be brought into BB&T Center. Concession stands located throughout the building sell various types of food, alcoholic and non-alcoholic beverages. Florida law prohibits the sale of alcohol to all persons under the age of 21. Guests may be required to show proper identification and proof of age when purchasing alcoholic beverages.

Private function areas are located on the Suite, Club & Sky Level. They are available to serve groups ranging from 30 to 500 people. Rooms are available for rent and are booked on a first come, first served basis. For booking function rooms, please contact Tom Embrey at 954.835.8042.

A copy of the BB&T Center's First Amendment policy can be obtained by contacting the Director of Event Servcies at 954.835.7000.

All game day information, stats, and breaking news can be found at FloridaPanthers.com.

For more information about group sales for concerts, family shows and Florida Panthers games, please speak with one of our Special Events Coordinators at 954.835.SHOW (7469).

See BB&T Convenience Centers, above.

The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on BB&T Center property without written authorization from building management. Our first amendment policy is available upon request.

Hearing devices are available for patrons at the BB&T Convenience Center.

The Florida Panthers Summer Hockey Schools offer unique camps at Panthers IceDen hosted by your Favorite Panthers Players.

 Call (954) 341-9956 for more information or click on www.PanthersIceDen.com to learn more.

For hotel listings, please visit the Greater Fort Lauderdale Convention & Visitors Bureau website or ConcertHotels.com.

Lost and found may be claimed at the BB&T Convenience Center on the Plaza Level on event days or call 954.835.8610 to arrange for pick-up of any items. Items left more than 7 days will be donated to charity.

Tickets lost or left at home may be replaced by BB&T Center box office, provided we can verify the ticket holder and seat location. Ticket replacement policies of the various events may differ. Please see the nearest box office representative for assistance.

Lost children will be taken to the BB&T Guest Services area on the Plaza Level. Guests looking for their lost child should report directly to the Guest Services area near the Venue King North Box Office or Upper Level South at the escalator.

The Legends Lounge is located on the Suite Level and offers sit down service in an upscale sports bar atmosphere. Great sandwiches, pizzas and salads are served. Open one hour before each game and one hour after each game. No reservations needed.

Please click here to view an arena map

Stanley C. Panther has been the mascot of the Florida Panthers since our inaugural year in 1993. Additional information about Stanley can be found on: Stanley’s Den.

To inquire about a Stanley C. Panther and his appearances, please call 954.835.7343

All media inquiries should fill out the event credential request form at http://www.thebbtcenter.com/connect-with-us/event-credential-request

See Pantherland, below.

The Florida Panthers are looking for talented and professional performers to sing the National Anthem prior to Panthers home games. Please forward a musical resume, CD, DVD or VHS to the following address: (They will not be returned)

Florida Panthers
Attn: Pete Soto
1 Panther Parkway
Sunrise, FL 33323

For the latest in Panther news please visit our Newsroom.

Anyone entering the building with a package or purse will be asked to consent to a visual inspection. Guests not allowing inspection of their packages will be refused entry into the building. Wrapped gifts are not permitted inside the arena.

The Panthers IceDen is a 75,000 square foot, state-of-the-art, triple ice skating rink and entertainment facility. Located in Coral Springs, Florida, it is the Official Practice Facility of the Florida Panthers. Panther practices are free and open to the public. For more information please visit www.panthersiceden.com. 

Pantherland carries a wide variety of Panthers memorabilia and apparel. It is located in the main lobby on the Plaza level of the BB&T Center. It is open on all game days and closes one hour after completion of the game. For more information please call (954) 835-7033.

Vehicles will be allowed to access building Lexus parking lots 2 hours prior to the scheduled start of an event. Vehicles parked improperly will be towed by Westway Towing at the owners expense. For parking related information call 954.835.PARK (7275). For more information please click here.

The BB&T Center’s largest function space at 10,000 square feet, the Penalty Box caters to those looking for an unique experience.

Phones are located in the following areas:
Plaza Level outside Section 115 and the South Box Office.

BB&T Center Switchboard: 954.835.7000
Sales Line: 954.835.PUCK (7825)

Visit the Appearances page to find out if your favorite player will be making an appearance in the community: Community News Section.

Florida Panthers Updated Roster

Please see ADT Club, Club Red by Stoli. 

Please call 954.835.8041

• No laser pointers or weapons of any kind (Unless state law explicitly authorizes a person to carry a weapon; i.e. off-duty law enforcement person)
• No video, audio recording devices. Cameras w/detachable lenses larger than 1ft
• No backpacks, large bags or purses (no larger than 1’ x 1’), sealed packages of any kind (including gifts for performers). Gifts must be unwrapped.
• No flags and/or signs larger than 2’ x 2’
• No bottles, cans, and/or coolers.
• No outside food or beverages (except for medical purposes, baby food and reasonable children’s snacks).
• No strollers unless in Club Red, ADT Club or a suite.

The PUCK Line is exclusively for our season seat holders 954.835.PUCK (7825). Hours are Monday-Friday 8:30am-5:30pm.

The Florida Panthers are proud to offer live game broadcasts on 560WQAM. For upcoming schedules, go to our Schedule Page.

A broadcast of the event in progress may be available in the seating area with your personal headphone radio set. Guests can tune to 107.1 FM to pick-up the broadcast inside the BB&T Center. Please see the nearest Guest Services/Concierge desk for more details.

Guests who enter BB&T Center may not leave the building and re-enter. A full, uniform ticket must be presented to enter the building.

Tickets must be returned or exchanged through point of purchase.

Legends Lounge

Our Black Velvet Lounge is located on the Lexus Suite Level and offers sit down service in an upscale sports bar atmosphere. Great sandwiches, pizzas and salads are served. Open to all guests. Opens one hour prior to each game and remains open for one hour after each game.

BB&T Chairman’s Club

A full service bar and elegant buffet, located on the Lexus Suite Level, offers the very best in entertaining and socializing. Open 90 minutes prior to each game.  Open Friday and Saturday games ONLY.

Penalty Box

The Penalty Box is located on our Club Level and offers a casual dining atmosphere and great bar. Enjoy pasta, wood grilled pizzas, carving stations and an array of wonderful desserts. Exclusively for our Club Level seat holders, full season seat holders in the Lower Bowl as well as ADT Club members, suite owners and Corporate Partners.

The BB&T Center offers 34 public restrooms throughout the building. All restrooms are accessible and equipped with baby changing stations. Companion restrooms are located on the north and south ends of the Plaza level, on the south end of the Club level and on the south side of the Upper level.

Guests may not re-sell tickets at any price on BB&T Center property. To avoid problems with counterfeit, stolen, void, or other invalid tickets, tickets should only be purchased from an authorized TicketMaster outlet or from BB&T Center box office.

Guests who wish to make an announcement on the Scoreboard will be required to make a $50 donation to the Florida Panthers Foundation. However, the service is complimentary for season seat owners, suite owners and Premium Club members. Please contact the Group Sales Department at 954.835.7211 or [email protected].

Please visit our Season Tickets page.

The Florida Panthers have announced increased security measures at BB&T Center. Among the measures that will be in place at BB&T Center:

• Increased security presence both inside and outside BB&T Center
• Wanding of our guests when the country raises its security alert
• Inspection of all small handbags and purses
• BB&T Center Security reserves the right to conduct “Pat Down” searches as National -Security elevates.
• No laser pointers or weapons of any kind (Unless state law explicitly authorizes a person to carry a weapon; i.e. off-duty law enforcement person)
• No video, audio recording devices. Cameras w/detachable lenses larger than 1ft
• No backpacks, large bags or purses (no larger than 1’ x 1’), sealed packages of any kind (including gifts for performers). Gifts must be unwrapped.
• No flags and/or signs larger than 2’ x 2’
• No bottles, cans, and/or coolers.
• No outside food or beverages (except for medical purposes, baby food and reasonable children’s snacks).
• No strollers unless in Club Red, ADT Club or a suite.

NO ITEMS WILL BE CHECKED-IN AND/OR HELD AT GUEST SERVICES WITH THE EXCEPTION OF STROLLERS.

The Sky Club (formerly known as the Duffy's Sky Club) is located on the Sunrise Terrace of BB&T Center and encompassing approximately 8,000 square feet, the Sky Club will cater to 400 members who will receive a full-service bar, specialty buffet and tremendous sightlines for NHL hockey. For more information please call 954.835.PUCK (7825).

Based upon the Florida Clean Indoor Air Act, smoking is not allowed in any public area. Guests wishing to smoke may do so outside on all levels.

The Panthers offer a full range of marketing opportunities designed to give your company maximum visibility in the market. With this goal in mind, the Panthers Corporate Sales Staff will tailor a package that meets your marketing and advertising needs. 

See Mascot. 

The Miami Brewing Co. is located at the main entrance on the Suite level and is open to call guests. 

A suite at BB&T Center puts you right in the action, yet maintains a private atmosphere for you and your guests. You’ll see every move and be part of the celebrating crowd, a crowd that can never obscure your view. To find out more, visit the Executive Suites page or call 954.835.CLUB (2582).

For a complete listing of the Front Office, please visit the Front Office page.

The Stoli Bar is located in the main lobby and in front of section 101 and 134. The bar serves the Stoli Vodka brand and other liquors. It also serves a selection of beer and wine during all BB&T Center events.

The Florida Panthers are proud to offer live game broadcasts on FSN Florida. For upcoming schedules please visit our TV Schedule page.

More than 500 television monitors are stationed throughout the building. Radio play-by-play is broadcast into all restrooms. The goal is to ensure that guests never miss a moment of action, even when leaving their seats.

The Box Office box office is open Monday through Friday, 10 a.m. to 6 p.m., with extended hours on event days. The box office windows will remain open for one hour after an event has started. Ticket information/Will Call is located on the Plaza Level at the main entrance. Tickets may be purchased with cash, American Express, Discover, MasterCard or Visa at the box office or by calling TicketMaster at 1-800-745-3000. Tickets are also available on the Internet at Ticketmaster.com.

Please note that once tickets are purchased, they are nonrefundable and not exchangeable.

Tours of BB&T Center can be arranged by calling the Sales and Group Department at 954.835.SHOW (7469).

Umbrellas of a reasonable size are permitted in the BB&T Center.

Use of movie cameras and video or audio recording equipment is strictly prohibited by event promoters and BB&T Center reserves the right to confiscate any tape or film.

Prepaid reservations and other tickets can be picked up at Will Call windows on the day of the game, up to 90 minutes before the start of the event. A photo ID is required to pick up tickets.

See prohibited items.