Aug 13, 2013

SSE Upgrades BB&T; Center Guest Experience With New Partners CSC, Park One And Revamped Service Dept.

CSC to handle event staff and security, Park One responsible for parking

Sunrise Sports & Entertainment announced today a commitment to providing the best guest experience and customer service in the industry with new BB&T Center partners CSC (Contemporary Services Company) and Park One, as well as a revamped service department within the company.

CSC, the leader in crowd management, will provide staffing for all of BB&T Center’s ushers, ticket takers, event staff and 24-hour security, while Park One, South Florida’s premier parking service provider, will ensure the best event-day parking lot service and efficiency in the industry by managing the arena’s nearly 90 acres of parking lots. Both CSC and Park One will begin their services at the BB&T Center on Sept. 1.

Additionally, SSE has revamped the full-time service area of the business with Director of Event Operations and Guest Services Tom Embrey overseeing the arena’s key vendors including CSC and Park One and managing the client experience for concert/event promoters, while Vice President of Sales & Fan Experience Shawn Kuzmin and Director of Fan Experience Kathleen Malara and her department will focus on the service and guest experience of all season ticket holders.

Also as part of SSE’s commitment to service and experience, all of the company’s executives will have specific game night roles – beyond their normal duties – to spend time with guests, visit with key clients, and ensure an incredible live sports and entertainment experience for everyone that sets foot inside the BB&T Center.

“We are excited to announce industry leaders CSC and Park One have joined the SSE family and are committed to taking the BB&T Center’s guest experience to the absolute optimum level,” said SSE Sr. Vice President and BB&T Center General Manager Brett S. Stefansson. “Our goal is to provide the best customer service and guest experience in the industry and we believe that with our new vendors, our revamped service area, and the recently launched ‘Talk To Us’ program, we are in a position to set the industry standard.”

The “Talk To Us” campaign (launched in April) focuses on taking the customer service and experience for Florida Panthers fans and all BB&T Center guests to an even higher level by encouraging all fans, guests and constituents to provide feedback – good and bad – through a variety of mediums. 

“We are very pleased to partner with SSE as they commit to delivering a premium guest experience,” said Damon Zumwalt, CSC Founder and CEO. “We look forward to this partnership and the continued opportunity to provide guest service excellence in South Florida.”

“We are very pleased to have been selected to provide our services for the BB&T Center and we look forward to providing visitors there with the highest level of customer service,” said Bijan Eghtedari, CEO of Park One Holdings. “The addition of the BB&T Center and other recent signings demonstrates our clients’ confidence in Park One as the operator of choice for complex parking operations that require a special focus on customer service."

Sunrise Sports & Entertainment is the premier company of its kind in South Florida. Florida Panthers Social Media is powered by Ford – follow us on Twitter and Facebook. Home to the Florida Panthers Hockey Club and internationally recognized concerts and events, the Broward County-owned BB&T Center is one of the top ranked venues of its kind in the world.